Returns & Exchanges

At The American Store, we prioritize your satisfaction and food safety above all else. Due to the perishable nature of our products, we offer a 14-day return window for unopened, non-perishable goods and immediate replacements for any items that arrive damaged or incorrect.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Submit Documentation

  For items damaged during transit or quality concerns, please provide clear photographs of the product and packaging to expedite your claim.

• 3.
  Prepare Return Package

  If your return is approved, place the unopened items in their original packaging and attach the prepaid shipping label provided by our team.

• 4.
  Receive Refund or Replacement

  Once we receive and inspect your returned items, we will issue a full refund to your original payment method or ship out a replacement within 3-5 business days.